Your order will start being processed within 5 business days after successful placement. During peak seasons or promos, processing may take longer, and we’ll try to inform you of major delays.
Shipping Coverage
We offer free standard shipping to most global spots, but not to remote or restricted areas. You’ll be told during processing if your address is ineligible.
Estimated Delivery
Domestic: Usually 10 – 20 business days from processing.
International: Varies due to customs and local postal services.
Order Tracking
You’ll get a confirmation email with a tracking number when your order ships. Track it on the carrier’s site. Our customer service can help if you have issues.
Info Accuracy
Check all shipping details (name, address, contact) at checkout. Incorrect or incomplete info causing delays/returns may mean you pay reshipping fees.
External Delays
We aim for timely delivery, but extreme weather, disasters, or customs checks can cause delays. We’ll update you if possible but aren’t liable.
Damaged/Lost Packages
If your package is damaged or lost, contact us right away. We’ll work with the carrier to investigate and claim if needed. Keep packaging and items until resolved. We’ll replace or refund based on the outcome.
